limau55 Privacy Policy

1 Introduction

limau55 respects the privacy of every individual who uses our platform services. This Privacy Policy is an official document outlining our commitment to protecting your personal information, in line with internationally recognised best practices in data protection.

By registering an account, using our services, or browsing the limau55 website, you are considered to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision herein, you are advised not to use our platform.

This policy applies to all users of the limau55 platform, including those registering a new account, active players, and anyone who contacts our support team.

2 Information We Collect

limau55 collects several categories of information needed to provide services that are safe, efficient and compliant with international licensing requirements. The information we collect falls into two main categories.

Information you provide directly:

• Full name as it appears on your official identification document
• Date of birth for age verification purposes (players must be 21 years of age or older)
• An active email address for account communications
• A mobile phone number registered in Malaysia
• e-wallet account details, online banking information or your chosen payment method
• A copy of your identification document such as your identity card (MyKad) or passport when required for the KYC process
• Deposit and withdrawal transaction history

Information collected automatically:

• IP address and general geolocation data
• Device type, operating system and web browser version used
• Game session data including login and logout times
• Usage patterns and activity within the platform
• Cookie data required for the technical functioning of the website

3 Purpose of Data Collection

Every piece of information collected by limau55 has a clear and legitimate purpose. We do not collect data beyond what is needed to run the platform effectively and responsibly.

• Identity and age verification — to ensure all players meet the minimum age requirement of 21 years and that the information provided is valid
• Financial transaction processing — to facilitate deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency securely
• Fraud prevention and anti-money laundering — to detect unusual activity and protect the financial integrity of the platform
• Licensing compliance — to meet reporting obligations to the international licensing authorities that regulate limau55's operations
• Customer support — to provide accurate and personalised assistance when you contact our service team
• Service improvement — to analyse usage patterns and continuously improve the platform experience
• Account communications — to send notifications related to your account, transactions and important policy updates

4 Information Sharing

limau55 does not sell, rent or disclose users' personal information to any third party for commercial purposes. However, there are specific situations where limited sharing of information is necessary.

Your information may be shared with the following parties under strict and limited circumstances:

• Payment service providers — e-wallet providers, banking services and cryptocurrency platforms that process transactions on your behalf, subject to strict confidentiality agreements
• Game software providers — studios that supply games on our platform may receive the minimum technical data required for game functionality
• Licensing authorities and regulators — when required by applicable law or international licensing requirements
• Law enforcement authorities — when there is a valid court order or investigative requirement that necessitates the disclosure of information

5 Cookies and Tracking Technologies

limau55 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for basic website functions such as login sessions and account security; cannot be disabled
• Functional Cookies — store your preferences such as language and display settings to provide a more personalised experience
• Analytic Cookies — collect data on how users interact with our platform for technical improvement purposes

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the limau55 platform.

6 Data Security

We take the security of your information seriously. limau55 uses multiple layers of technical and organisational protection to keep your data safe at all times.

• All data in transit is protected using industry-standard SSL/TLS encryption protocols
• Sensitive stored data uses additional encryption before being saved to the database
• Access to user data is restricted to staff who require it for their specific duties only
• Continuous system monitoring to detect unauthorised access attempts
• Regular security audits conducted by our internal team
• Clear incident response procedures in the event of any data breach

7 Your Rights

As a limau55 user, you hold certain rights regarding your personal information. We respect and support the exercise of these rights. Please refer to the section below for more details on each right available to you.

8 Data Retention

limau55 only retains your personal information for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable licensing and legal obligations.

After your account is closed or becomes inactive, we will retain your transaction records and account information for the period required to meet legal compliance obligations and to resolve any disputes that may arise. Once the mandatory retention period ends, your data will be securely deleted or anonymised.

Data collected for fraud prevention and anti-money laundering purposes may be retained for a longer period if there is an ongoing investigative requirement.

9 Third-Party Links

The limau55 platform may contain links to third-party websites or services from time to time, particularly those related to payment providers. These links are provided for your convenience only.

The limau55 Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices, content or policies of any third-party website. We strongly encourage you to read the privacy policy of every website you visit outside our platform.

10 Children and Age Restrictions

The limau55 platform is intended for adult users only. In line with gambling regulations, all users must be 21 years of age or older to register and use our services.

We do not knowingly collect personal information from individuals under 21 years of age. If we find that an account has been registered by someone who does not meet the age requirement, the account will be suspended immediately and all related information will be deleted.

11 Changes to the Privacy Policy

limau55 reserves the right to update or modify this Privacy Policy from time to time. Any material changes will be communicated to you via the email registered to your account or through a clear notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed of how we handle your information. Your continued use of our platform after any changes take effect is considered your acceptance of the updated terms.

The effective date shown at the top of this document will be updated whenever changes are made. A history of previous versions can be requested from our support team.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how limau55 handles your personal data, please contact our customer service team.

Our team is available to assist you 24 hours a day, 7 days a week via live chat on our platform, or by email. We operate in Bahasa Melayu and English for the convenience of all our Malaysian users.

Dedicated email address for privacy enquiries: [email protected]