limau55 Terms and Conditions of Use

These Terms and Conditions ("Agreement") are a legally binding agreement between you as the user ("User") and the limau55 online gambling platform ("limau55", "Platform", "us"). This document governs the entire relationship between the User and limau55, including account registration, use of services, financial transactions, and participation in any gaming activities provided.

By registering an account, accessing the limau55 website, or using any part of our platform, you are deemed to have read, understood, and agreed to be bound by all provisions contained in this document. If you do not agree with any clause in this Agreement, you are not permitted to use the limau55 platform.

Use of the limau55 platform is only permitted to individuals who meet all of the following eligibility requirements:

• Aged at least 21 years old on the date of account registration.
• Having full legal capacity to enter into a valid and binding agreement.
• Not a person who has been subject to a self-exclusion order by any operator, platform, or gambling regulatory body.
• Not representing or acting on behalf of any third party who does not meet these eligibility requirements.
• Registering and using the platform for personal entertainment purposes only, and not on behalf of any business or commercial entity without written authorisation from limau55.

limau55 reserves the right to request identity verification documents at any time to confirm a User's eligibility. This includes a copy of MyKad, passport, or other valid age verification documents. Accounts that fail to submit the required documents within the stipulated period may be temporarily suspended or closed.

Each User is only permitted to hold one (1) active account at limau55 at any one time. Holding more than one account — whether using the same or different names, different email addresses, or different identities — is strictly prohibited and may result in the closure of all accounts involved and forfeiture of any existing balances.

During registration, Users must provide accurate, complete, and up-to-date information. This includes their full name as stated on their identity card, a valid date of birth, an active mobile phone number, and a reachable email address.

Users are fully responsible for keeping their account password confidential. limau55 will never request a user's password via email, live chat, or any other communication channel. Users are advised to:

• Not share their account password with anyone.
• Use a strong and unique password for their limau55 account.
• Change their password regularly.
• Notify the limau55 support team immediately if they suspect any unauthorised activity on their account.

limau55 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay, and cryptocurrencies including USDT, BTC, and ETH. All transactions are conducted in Malaysian Ringgit (RM) except for cryptocurrency transactions which use the prevailing exchange rate at the time of the transaction.

The main conditions relating to financial transactions are as follows:

• Minimum deposit: RM10 per payment method.
• Minimum withdrawal: RM100 per withdrawal request.
• Withdrawal processing time: 30 minutes to 3 hours from the time the request is approved.
• All withdrawals will be credited to the same payment method used for the deposit, subject to security verification procedures.
• Withdrawal of funds to a third-party account is not permitted under any circumstances.

limau55 reserves the right to request additional documentation for identity verification (Know Your Customer / KYC) purposes before processing any withdrawal. Users are required to cooperate fully in this process. Failure to comply with verification requests within the stipulated period may result in temporary suspension of the withdrawal function.

limau55 offers various bonus offers to eligible Users, subject to specific terms and conditions for each promotion. Users are responsible for reading and understanding the terms of each bonus before accepting it.

Welcome Bonus: New users are eligible to receive a welcome deposit bonus of 150% of the first deposit amount, up to a maximum of RM1,500. The wagering requirement for this bonus is 10 times the bonus amount received.

As examples of the set calculation:

• Deposit RM100 → Bonus RM150 → Account balance RM250 → Wagering requirement: RM150 × 10 = RM1,500
• Deposit RM2,200 → Bonus RM1,500 → Account balance RM3,700 → Wagering requirement: RM1,500 × 10 = RM15,000

Winnings from bonuses cannot be withdrawn before the wagering requirement is fully met. Any attempt to abuse or manipulate the bonus system — including registering multiple accounts, using a VPN, or using improper betting methods — will result in cancellation of the bonus and possibly account closure.

VIP Program: limau55 operates a VIP program with five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers a different weekly cashback rate: Bronze up to 0.2%, Silver up to 0.5%, Gold up to 0.7%, Platinum up to 1.0%, and Diamond up to 1.2%. Progress through the VIP tiers is determined by the User's betting activity level and account record.

The limau55 platform offers a wide range of online game categories including online slots, live casino, sports betting, sportsbook, and poker. Each game operates according to its own rules set by the respective game developer and limau55's internal policies.

Users are responsible for understanding the rules of each game before playing. Results generated by the game system are final. limau55 will not reverse the outcome of a completed game except in cases of clearly proven technical failure.

The following are prohibited when using the limau55 platform:

• Using automation software, bots, or any technical tools that provide an unfair advantage in games.
• Colluding with other players in games that involve player-versus-player competition.
• Any form of hacking, cracking, or interference with the platform's systems or software.
• Attempting to exploit bugs or technical vulnerabilities in games or the payment system.
• Using a VPN or other methods to conceal your actual location in order to bypass applicable restrictions.

Any violation of the game rules may result in cancellation of winnings, account suspension, or permanent account closure at limau55's discretion.

limau55 is fully committed to responsible gambling practices. We believe that gambling should remain a form of entertainment, not a source of income or a way to resolve financial problems.

Users must comply with the minimum age requirement of 21 years and above. limau55 provides several account management tools to help Users stay in control:

• Deposit Limit: Users can set a daily, weekly, or monthly deposit limit through their account settings.
• Account Break: Users can choose to suspend their own account for a specified period.
• Self-Exclusion: For Users who feel they need a longer break, the self-exclusion option is available for a period of six (6) months to five (5) years, or permanently.

If you or someone you know shows signs of a gambling problem, we strongly encourage seeking help immediately. Contact the limau55 support team via live chat or email to find out more about the support resources available.

For more information on healthy and responsible gambling practices, please visit our Responsible Gambling page.

limau55 reserves the right, at its absolute discretion, to suspend, restrict, or close any User account without prior notice where there is reasonable cause, including but not limited to:

• Suspected or confirmed fraudulent activity, money laundering, or financing of illegal activities.
• Violation of any clause in these Terms and Conditions.
• Ownership of more than one account under the same or different identities.
• Providing inaccurate or false information during registration or the verification process.
• Inappropriate behaviour, threats, or aggression towards staff or other Users.
• Activities that conflict with applicable local or international laws.

Users who wish to voluntarily close their account may contact the limau55 customer service team via live chat or email. All valid remaining balances will be returned via the original payment method after the required identity verification process is completed, subject to confirmation that no transactions are pending.

limau55 takes the protection of Users' personal information seriously. All data collected during registration and use of the platform is managed in accordance with our Privacy Policy, which can be read in full on the Privacy Policy page.

In summary, User information is collected for the following purposes:

• Identity verification and compliance with legal requirements (KYC/AML).
• Secure and accurate processing of financial transactions.
• Delivery of effective customer service.
• Improvement of platform products and user experience.

limau55 will not sell, rent, or disclose Users' personal information to third parties without the User's consent, except where required by law or by order of a competent authority.

The limau55 platform is provided on an "as-is" and "as-available" basis. While we work to maintain platform stability and availability, limau55 does not guarantee that the service will always be free from technical disruptions, delays, or errors.

To the extent permitted by applicable law, limau55 is not liable for:

• Any financial losses incurred as a result of gambling activity on this platform.
• Service disruptions caused by factors beyond our control, including network failures, natural disasters, or actions of third parties.
• The content or actions of any third party that may be indirectly associated with this platform.
• Losses arising from unauthorised use of an account due to the User's negligence in keeping their password secure.

limau55 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time in response to operational requirements, legal compliance, or changes in company policy. Any material amendments will be communicated to Users via their registered email or a notice displayed on the platform at least 14 days before the amendment takes effect, except in situations requiring immediate changes for security or legal compliance reasons.

Continued use of the limau55 platform after an amendment takes effect will be considered acceptance of the revised terms. If a User does not agree with any changes, the User has the right to close their account before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of using the limau55 platform, please contact our customer service team, who are available to assist at all times:

• Live Chat: Available 24 hours a day, 7 days a week through the limau55 platform in Bahasa Melayu and English.
• Email: [email protected]

Our team will make every effort to respond to all enquiries and resolve each complaint professionally and within a reasonable time. Feedback received through these official channels will receive full priority from the limau55 management team.